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Last Updated: [23 Jan 2025]

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By accessing or using our website (https://smartpredict.co.uk/) and any related services offered by ComplAI Solutions (“we,” “us,” “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our services.

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1. About ComplAI Solutions

1.1 Service Description
ComplAI Solutions provides a tool that analyzes user-submitted complaints and offers predictive insights on possible outcomes, based on historical data and similarity scoring.

 

1.2 Informational Purposes Only
All predictions and insights generated by our platform are for informational purposes only. They do not constitute legal advice, financial advice, or any other form of professional recommendation.

 

1.3 No Guaranteed Outcomes
Our predictions are generated through artificial intelligence and machine learning algorithms and rely heavily on the accuracy and relevance of the information you provide. We do not guarantee any specific result.

 

1.4 Regulatory Status
ComplAI Solutions is not regulated by the Financial Conduct Authority or any other claims management authority. We do not undertake any regulated claims management activities.
 

2. Eligibility and Use of Services

2.1 Eligibility
To use our services, you must:

• Be at least 18 years of age.

• Provide accurate and complete information about your complaint.

2.2 Prohibited Conduct
You agree not to:

• Submit any information that is false, misleading, or malicious.

• Use our platform in any manner that violates applicable laws or regulations.

• Attempt to interfere with the normal functioning of the platform.

3. Disclaimer of Liability

3.1 No Warranties
All content and predictions provided through our platform are offered “as is,” without any warranty of any kind—whether express or implied—including but not limited to warranties of accuracy, completeness, merchantability, fitness for a particular purpose, and non-infringement.

3.2 No Responsibility for Actions
ComplAI Solutions is not responsible for any decisions or actions you take (or fail to take) based on our predictions or any other information on our platform. Always consult qualified professionals (solicitors, financial advisors, etc.) for specific advice.

3.3 Mandatory Liability Exclusions
Nothing in these Terms excludes or limits our liability for:

• Fraud or fraudulent misrepresentation.

• Death or personal injury caused by our negligence.

• Any liability that cannot be excluded or limited under applicable law.

4. No Claims Management Activity

4.1 Scope of Services
ComplAI Solutions does not:

• Submit complaints on your behalf.

• Represent or advocate for you before any financial institutions, regulators, or courts.

• Engage in any regulated claims management activities.

4.2 Independent Decision-Making
All insights provided are intended to help you make more informed decisions. You remain solely responsible for your actions and for seeking professional advice where necessary.
 

5. Data Protection and Privacy

5.1 Privacy Policy
We handle your personal data in accordance with our [Privacy Policy and comply with applicable data protection laws, including UK GDPR. By using our services, you consent to this processing.
 

5.2 Anonymized Data
We may use anonymized or aggregated data to refine and improve our algorithms and services. Such data will not personally identify you.

6. Cancellation and Refunds

6.1 Digital Content Delivery
Our service involves the immediate provision of digital content. By accessing or purchasing our services, you expressly consent to receive the content immediately and acknowledge that you waive any statutory cancellation rights (such as the 14-day “cooling-off” period) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to the extent permitted by law.

6.2 No Refund Policy
Except where required by law or where you have been charged in error, no refunds are available once the digital content or service has been accessed or delivered.

6.3 Billing Disputes
If you believe you have been charged in error, please contact our support team at tech@complai-solutions.co.uk. We will investigate and address any issues promptly.
 

7. Limitation of Liability

7.1 Indirect Damages
To the fullest extent permitted by law, ComplAI Solutions, including its affiliates, officers, employees, and partners, will not be liable for indirect, incidental, consequential, or special damages arising from your use or inability to use our services.

7.2 Liability Cap
Our total liability to you for any claim related to the use of our platform is limited to the amount you paid (if any) for the specific service giving rise to the claim.

7.3 Consumer Rights
These Terms do not affect any statutory rights you may have as a consumer under the laws of England and Wales. We do not exclude or limit liability where it would be unlawful to do so.

8. Intellectual Property

8.1 Ownership
All content, trademarks, logos, and other intellectual property on our website or within our services are owned by ComplAI Solutions or our licensors.

8.2 Prohibited Use
You may not reproduce, distribute, or otherwise exploit our content without our explicit written consent, except where such use is permitted by law (e.g., for personal, non-commercial use).

9. Changes to These Terms

9.1 Right to Modify
We reserve the right to update or modify these Terms at any time. If material changes are made, we will take reasonable steps to inform you, such as by posting a notice on our website or sending you an email notification.

9.2 Acceptance of Changes
Your continued use of our services after we publish or send a notice about the changes implies your acceptance of the updated Terms.

10. Governing Law and Jurisdiction

10.1 Choice of Law
These Terms and any disputes arising from them (including non-contractual disputes) shall be governed by the laws of England and Wales.

10.2 Exclusive Jurisdiction
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at tech@complai-solutions.co.uk
 

12. Acknowledgment
 

By using ComplAI Solutions, you confirm that you have read, understood, and agreed to these Terms and Conditions.