Privacy Policy

Effective Date: [Jan 7, 2025]

1. Introduction

Complai Solutions ("we," "our," "us") is committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website or services. We adhere to applicable data protection laws and strive for transparency in our data practices.

2. Information We Collect

Personal Information You Provide:
- We may collect information such as your name, email address, phone number, and other details you submit via contact forms, account registrations, or service inquiries.
Automatically Collected Information:
- Device Data: Information about your device, browser type, operating system, and IP address.
- Usage Data: Information on how you interact with our website, including pages visited, links clicked, and time spent on the site.
- Cookies: Data collected through cookies and other tracking technologies to enhance user experience and analyze website performance.

3. How We Use Your Information

The information we collect is used to:

Provide and improve our services.
Respond to your inquiries or fulfill service requests.
Personalize your user experience.
Conduct analytics to optimize website functionality.
Communicate with you about updates, features, or promotional offers.
Facilitate the offering of financial products and services through third-party partners.

4. Data Sharing and Disclosure

We may share your personal information under the following circumstances:

With Third-Party Financial Services and Introducers:
- We may sell your personal information to trusted third-party financial service providers and introducers who may offer you financial products and services. In such cases, we may earn a commission from these partners.
With Service Providers:
- We may share your information with trusted service providers who assist in operating our website and services, subject to confidentiality agreements.
For Legal Compliance:
- We may disclose your information to comply with legal obligations or enforce our terms of use.
In Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your data may be transferred, provided it remains protected under this policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings; however, certain functionalities may be impacted.

6. Data Security

We implement robust measures to protect your information, including encryption, access controls, and regular security assessments. While no system can guarantee absolute security, we strive to protect your data using industry best practices.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

Access, correct, or delete your personal information.
Object to or restrict processing of your data.
Withdraw consent for data processing at any time.
Request data portability.

To exercise your rights, please contact us at tech@complai-solutions.co.uk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies independently.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revision date.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

tech@complai-solutions.co.uk