SmartPredict – Complaint Decision QA for UK Financial Firms
Complaint decision quality assurance for UK banks, insurers and lenders. Human-in-the-loop review with audit-ready outputs. FCA Sandbox participant.
Built for complaint operations teams
Used by heads of complaints, compliance officers, risk leaders, and second-line oversight functions across UK financial services.
How SmartPredict fits your workflow
A quality-assurance layer that sits between draft and send — checking every complaint response before it reaches the customer.
Measurable governance outcomes
- Outcome consistency across handlers, teams, and business lines
- Audit-ready evidence packs attached to every case
- Consumer Duty assurance checks before responses are sent
- Lower avoidable escalations to the Financial Ombudsman Service
- Human-in-the-loop control — AI surfaces issues, humans decide
- Faster QA and second-line review at scale
Solutions
Contact
Email: tech@complai-solutions.co.uk
Address: Studland Green, Coventry, CV2 2JR
Follow us: LinkedIn
© 2026 SmartPredict by ComplAI Solutions Ltd. All rights reserved.